Privacy Policy

Hidden Waterways Charters, LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book a trip, or interact with us online.

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1. Information We Collect

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We may collect the following information:

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• Contact Details: Name, email address, phone number

• Booking Details: Trip preferences, dates, times, ages of participants, special requests

• Payment Information: Payment method details processed through our payment providers (we do not store full credit card numbers on our servers)

• Account Information: Login details if you create a member account

• Usage Data: Pages visited, links clicked, time on site, and other analytics data

• Marketing & Communication Preferences: Your choices about receiving emails, newsletters, and updates

 

2. How We Collect Information

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We collect information in several ways, including:

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• When you fill out forms on our site (contact forms, booking forms, quote requests)

• When you book a trip or purchase services

• When you provide information over the phone or in email messages

• When you create a member account or log in

• When you subscribe to email updates, newsletters, or the Captain’s Log (blog)

• Automatically through cookies and similar technologies when you browse our site

 

3. How We Use Your Information

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We may use your information to:

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• Provide and manage our services, including booking and running your trips

• Communicate with you about your bookings, questions, and customer support

• Send marketing communications, such as:

  • Email newsletters

  • Special offers and promotions

  • Updates from the Captain’s Log (blog)

• Personalize your experience, such as recommending trips or content that may interest you

• Improve our website and services using analytics and usage data

• Comply with legal obligations and protect our rights

 

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

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4. Cookies, Analytics, and Advertising

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We may use cookies and similar technologies, along with third‑party tools, to understand how visitors use our site and to run advertising campaigns. These may include:

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• Google Analytics

• Google Ads

• Facebook Ads and other social media advertising tools

• Other social media marketing and tracking tools as we add them

 

These tools may collect information about your device, browser, IP address, pages visited, and actions taken on our site. They may also help us show you ads based on your interests (sometimes called “remarketing” or “retargeting”).

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You can manage cookie and tracking preferences through your browser settings and, in some cases, through the settings provided by these third‑party services.

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5. How We Share Your Information

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We may share your information with:

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• Service providers and partners who help us operate our website, process payments, send emails, run bookings, or provide analytics and advertising services

• Legal or regulatory authorities when required by law or to protect our rights, safety, or property

 

We do not sell your personal information to third parties.

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6. Payment Information

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Payments for our services may be processed by third‑party payment processors. These providers handle your payment details securely and in accordance with their own privacy policies. We do not store full credit card numbers on our servers.

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7. Data Security

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We take reasonable steps to protect your information from loss, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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8. Your Choices and Rights

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Depending on your location, you may have rights over your personal information, such as:

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• Accessing the information we hold about you

• Requesting corrections or updates

• Requesting deletion of certain information

• Opting out of marketing communications

 

To exercise these rights or update your preferences, please contact us using the details below.

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You can also unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

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9. Children’s Privacy

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Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can remove it.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top. Your continued use of our site after changes are posted means you accept the updated policy.

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11. Contact Us

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If you have any questions about this Privacy Policy or how we handle your information, please contact:

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Hidden Waterways Charters, LLC

Email: frank@hiddenwaterways.com

Phone: (386) 222‑3952